Privacy Policy Concerning the Processing of Customer and Website User Personal Data
Companion.energy BV (hereinafter ‘we’, ‘us’, and ‘our’) values the privacy of its customers and website visitors, as well as the protection of their personal data. This policy outlines how we handle and process your personal data.
- Scope
Companion.energy BV, with its registered office at Sint-Pietersnieuwstraat 11, 9000 Ghent, Belgium, KBO (Crossroads Bank for Enterprises) number 0791.776.356, manages this website. We act as the data controller when processing the personal data of our customers and website users. We are committed to creating an environment where customers can trust that their data will not be misused. We comply with applicable data protection regulations, such as the General Data Protection Regulation (GDPR) and the Belgian Data Protection Act. This policy explains what personal data we collect, how we use your data, and assures you that we process it appropriately.
This privacy policy and the terms of use apply when you visit our website. The application of any other terms is explicitly prohibited unless we have provided express permission in writing. The use of this website, platform, and the content within is only permitted in compliance with this policy.
- What Type of Personal Data Do We Collect?
It is generally not necessary to provide personal data to use most of our website. However, we collect and process the following categories of personal data for specific purposes:
- Name, form of address, and address
- Contact details (email, telephone number)
- Company
- Optional data provided via forms on our website or when we contact you by phone, email, or at events
We also collect data from your website usage or devices. This may include:
- Login details for the customer section of the website
- Location data (collected via IP address, GPS signals, or social media)
- Data collected via cookies and other tracking tools
See our cookie policy for more details.
- Why Do We Collect This Data and On What Legal Basis?
We collect these data to create a profile to better understand your needs and provide improved service, and for purposes such as:
- Responding to inquiries and following up on online offers
- Fulfilling orders for products and services
- Providing access to the customer platform, where you can view data generated by our machines
- Improving our products or services
- Investigating complaints
- Meeting legal and compliance obligations
- Monitoring accounts for security and fraud prevention
We process personal data based on various legal bases, such as contractual necessity, legitimate interest, compliance with legal obligations, or, where necessary, user consent.
- How Will Your Data Be Used and Shared?
We may share your personal data with:
- Affiliates and subsidiaries, or
- Third parties you have authorized, such as social media if linked to your account.
We may share data with third parties assisting in service provision, like web hosting, data analysis, and marketing support. These companies only access data to perform their roles and cannot use it for other purposes. We do not sell or lease personal data to third parties.
In cases of legal or safety requirements, data may be shared with relevant authorities or in legal proceedings.
If Companion.energy BV is sold or merges with another company, your data may be transferred to new ownership, with measures in place to ensure the integrity and confidentiality of your personal data.
Transfer of Personal Data Outside the EEA
In some cases, personal data may be transferred outside the EEA, such as to the United States for certain cloud services. We ensure appropriate safeguards, such as standard contractual clauses, for any transfers to countries lacking adequate data protection legislation.
- Rights of the Data Subject
Data protection laws provide you with rights regarding your data, including the right to inspect, amend, or delete outdated or incorrect information, restrict processing, object to processing, and request a copy of your data in a machine-readable format.
- Security
We implement technical and organizational measures to secure your data from unauthorized access, loss, or misuse. While we strive for robust security, we cannot guarantee total prevention against unauthorized access by third parties.
- Terms and Conditions of Use and Liability
A. Rights to the Website and Materials – Permitted Usage
Our website and the materials available on it are protected by intellectual property and other rights. Visitors may use the website content for their purposes within a non-exclusive, non-transferable license. Other uses, such as reproduction or distribution, are prohibited without express permission.
B. Prohibited Use of the Website and Material
You agree not to use the website unlawfully, damage its functionality, spread viruses, or infringe on our or third-party rights.
C. Liability
While we make every effort to ensure information on our website is accurate, we do not guarantee its completeness or accuracy and cannot be held liable for potential damages or technical malfunctions.
Applicable Legislation and Jurisdiction
Belgian law governs our website and this policy. In case of a dispute, only the courts where Companion.energy BV’s registered office is located have jurisdiction.
Amendments to This Policy
Companion.energy BV may update this policy to reflect changes in data processing. The latest version will be available on our website, effective upon publication. Please review it periodically.
Version: November 2024